Please Read Before Booking
Disclaimer & Client Acknowledgement
What this practice is, what it is not, and what every client agrees to before the first session
Please read this page before booking. It applies to the service offered by Nicholas Scarcliffe — mentoring and life coaching, provided together — to every client, in every country, and it forms part of the Client Agreement you sign before your first session.
The Short Version
- I am a mentor and an ICF-trained coach. I am not a doctor, an audiologist, or a therapist, and nothing I say is clinical advice.
- Decisions about devices, treatment, and communication approaches stay with you and your clinical team.
- I never promise results. Every person and every family is different.
- I am not an emergency service. If someone is in danger, contact your local emergency services.
- Clients aged 13 to 17 need a parent’s written consent, and everyone signs a short Client Agreement before the first session.
- What you tell me stays between us, with the usual safety exceptions.
The full terms follow. They say the same things in more detail.
The Terms
What This Practice Is
I provide mentoring and life coaching as a single service: advice drawn from my own lived experience of profound hearing loss, and coaching delivered to the standards and Code of Ethics of the International Coaching Federation, combined within each session as the work requires. Both are educational and developmental. I am ICF-trained; my ICF Level 2 coach education and my ACC credential are in progress, and I hold no ICF credential at the date of this page. Coaching clients during training is part of the ICF pathway. A free discovery call (15–30 minutes) is a conversation about working together — it is not a session, and no reliance should be placed on it as advice. Free sessions, including pro bono places and the discovery call, are offered on exactly the same terms as paid ones: a session being free changes nothing about what it is, or the care I take over it.
What This Practice Is Not
Nothing I offer is therapy, counselling, psychology, psychiatry, medicine, audiology, speech and language therapy, education law, or legal or financial advice. I am not a healthcare professional and I am not licensed or regulated as one in any country. An ICF credential is a professional coaching credential, not a clinical licence — and mine, as stated above, is in progress. No clinician–patient, therapist–client, or professional–client relationship of any regulated kind is created by working with me.
Clinical Decisions Stay With Your Clinical Team
Decisions about hearing aids, cochlear implants, bone-conduction devices, surgery, medication, communication approaches, education placements, and any assessment or treatment belong to you, your family, and your qualified professionals. When I describe what I use or what worked for me, it is personal experience, not a recommendation to start, stop, or change any care. Always take medical and audiological decisions with your clinical team.
No Outcomes Are Promised
Every person, every child, and every family is different. I do not promise, guarantee, or predict any result — academic, social, professional, emotional, or otherwise. Testimonials describe individual experiences and are not a promise of yours.
Not An Emergency Or Crisis Service
Sessions are scheduled and are not a substitute for urgent care. WhatsApp and email are not monitored around the clock and are never for emergencies. If you or anyone else is in immediate danger or at risk of harm, contact your local emergency services or a crisis line in your country straight away. If a serious concern arises during our work, I will pause the session and help you find appropriate support. Coaching is not the right support for everyone at every moment: if it becomes clear that what you need sits outside what I offer, I will say so, pause or end our work with care, and help you find the right person. That is a safeguard for you, not a judgement.
General Information, Personal Experience
Everything on this website and in sessions is general information and personal experience. It may not apply to your situation, and it does not account for the laws, schools, healthcare systems, or services of your country, which differ widely. You are responsible for how you use it. I keep this website as accurate as I can, but things change and errors are possible, so please check anything you intend to rely on. Where this site links to other organisations, that is for your convenience and is not an endorsement; their content is their own.
Ages 13 & Up; Parents & Guardians
I work with people aged 13 and over, and with hearing parents of hard-of-hearing children. For clients aged 13–17, a parent or legal guardian must give written consent before the first session, and either joins or stays nearby for each session or signs a Parental Consent Agreement allowing sessions without them. Parents are copied on every message and may join any session. If the age of consent for services is higher where you live, the higher age applies.
Confidentiality & Its Limits
What you share stays between us — in every part of every session, whichever hat I am wearing — in line with the ICF Code of Ethics, except where I am required or permitted to act: a serious risk of harm to you or to someone else, a safeguarding concern involving a child or vulnerable person, or a legal obligation to disclose. Sessions are never recorded without your written consent.
Formal Acknowledgement Before Your First Session
Before any session takes place, every client — and, for clients aged 13–17, a parent or legal guardian — must sign the Client Agreement & Informed Consent electronically. It records that you have read and accepted this Disclaimer, the scope of the service, the Inaugural Offer terms and cancellation terms, the limits of confidentiality, the testimonial condition that applies to every pro bono place, and the recording policy. No session is delivered until the signed agreement has been received, and I may decline or end an engagement that falls outside the scope described here.
Fees, Cancellations & Rescheduling
During the Inaugural Offer no fee is charged and no payment is taken: the first ten clients receive a single session or three sessions pro bono, in exchange for an honest testimonial recorded in the Client Agreement. Sessions may be rescheduled or cancelled with at least 24 hours’ notice; a session cancelled or missed with less notice counts as used, and a session I cancel with less than 24 hours’ notice is rescheduled at a time that suits the client. Should paid packages be introduced in future, their payment and refund terms will be published here and in the Client Agreement before any payment is taken, and nothing in them will remove the statutory rights you hold as a consumer where you live.
Testimonials
Testimonials are shared only with written consent and always in the client's own words. Pro bono clients under the Inaugural Offer agree, by signed agreement, to give an honest testimonial at the end of their session or sessions, whatever their experience, and those testimonials are published with a first name, age, and occupation only. Some testimonials were given by clients who received their sessions without charge during the Inaugural Offer; no testimonial has ever been paid for. A testimonial is never edited to change its meaning, and consent to publish can be withdrawn at any time.
Your Data
Personal data is handled under the data protection laws that apply to you — including the UAE Personal Data Protection Law and, where you are in the United Kingdom or European Union, the UK GDPR or EU GDPR. Booking, video and website-form services are provided by Cal.com, Google Meet (live captions available) and Formspree, each under its own terms. A full privacy notice is provided with the Client Agreement.
Intellectual Property
The content of this website and of sessions — including materials, frameworks, and written recaps — is my intellectual property and is provided for your personal use only. It may not be copied, published, or used commercially without written permission.
Limitation Of Liability
To the fullest extent permitted by law, I am not liable for any indirect, consequential, or special loss arising from the use of this website or of the services, and my total liability to you is limited to the fees, if any, you have paid for the services concerned. Nothing on this page limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded, and nothing on it removes the consumer protections that apply to you where you live.
Governing Law & Jurisdiction
Services are provided from Dubai, United Arab Emirates, by Nicholas Scarcliffe. This Disclaimer and the Client Agreement are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute, except that you keep the right to bring a claim under any mandatory consumer law of the country where you live. Clients outside the UAE accept that the services are delivered internationally by video and that no licence, registration, or regulatory approval is held in their country.
Changes & Contact
This page may be updated from time to time; the version in force is the one published here on the date you book. Questions are welcome before you sign anything — send me a message.
Last updated 9 October 2026.